2023/2024 - Seasonal Support Schedule Notice

Dear Valued Customers,

As the festive season approaches, we would like to inform you about our support schedule during this period. Our team at Lumiant is committed to providing continued assistance, even as we balance the holiday spirit with our dedication to service.

Limited Staffing from Friday 22nd December 2023 AEDT
Please be advised that from Friday 22nd December 2023 until Tuesday, 2nd January, our support team will be operating with limited staff. We appreciate your understanding and patience during this time.

Handling of Support Requests:

• Non-Urgent Requests: We kindly ask that non-urgent support inquiries be submitted via our usual channels (raise a new request here or email [e-mail]). These will be addressed in priority order starting from Tuesday, 2nd January.
• Critical Requests: We understand the importance of critical issues. During the festive break, any urgent requests will be evaluated and responded to as swiftly as possible.

We encourage you to use our online resources for immediate assistance with common queries. For critical support needs, please ensure to mark your request as 'Urgent' to help us prioritize effectively.